Cancellation & Refund Policy
The question most people want answered before they book, on its own page instead of buried as a clause. The short version: there is no deposit, so cancelling costs you nothing.
Version 1.0 · effective 4 September 2026
1. Cancelling costs you nothing
There is no deposit and no down payment. Booking online never charges your card — there is no card. You pay the full amount when we hand you the bike, which means a cancellation before that moment costs you nothing at all. There is no fee, no percentage withheld, and nothing to claim back.
2. How to cancel
Message us on WhatsApp with your booking reference. That is the whole process. We ask for at least 24 hours' notice before your rental starts so the bike can be offered to someone else, but a late cancellation is still free — we would rather know an hour before than have a bike waiting at a villa gate for nobody.
3. If you do not arrive
If we cannot reach you and nobody appears at the agreed handover time, we hold the bike for 3 hours and then release it. Nothing is charged, because nothing was paid. The booking is marked cancelled and you are welcome to book again.
4. Changing your dates
Extensions are welcome whenever the bike is free — message us before your return time and we will confirm. The new total is recalculated over the full period, so extending often lowers your effective daily rate rather than raising it: a rental that crosses 7 days earns about −10%, and one that crosses 30 days about −25%. Shortening or moving dates before handover is free.
5. Returning early
If you return a bike before the end of the booked period, the price is recalculated for the days you actually used, at the discount those days earn. That means a long rental returned early can cost more per day than the original quote, because a discount earned by a month is not earned by ten days. We will show you the recalculation before settling. Where you have already paid more than the recalculated total, the difference is refunded.
6. If we cancel
If a bike becomes unavailable — an accident with a previous renter, a mechanical fault we cannot fix in time — we will tell you as soon as we know and offer an equivalent or better bike at the price you booked. If we cannot, and you have already paid, you are refunded in full within 3 working days. If we are the reason your plans change, the cost of that is ours, not yours.
7. If we cannot legally hand the bike over
We are required to check that you hold a valid licence: SIM C for Indonesian citizens, or a passport with an International Driving Permit endorsed for motorcycles for visitors. If those are missing at handover we cannot give you the bike. Nothing is charged and the booking is cancelled. Please check what you carry before you travel — this is the single most common reason a handover cannot go ahead.
8. How refunds are paid
To the same account and method you paid with, within 3 working days of the amount being agreed. Bank transfers to an Indonesian account usually clear the same day; international transfers depend on your bank. We do not deduct a handling fee from a refund.
9. Deposits and holds
We take none. No cash deposit, no passport held as security, no card pre-authorisation. Your identity documents are photographed for verification and remain yours — we never keep an original document, and we never ask you to leave one with us.
Our other policies